Ex999 Terms & Conditions — Read in Full

By accessing or using the ex999 platform, you confirm that you have read, understood, and agreed to these terms and conditions in full. These terms constitute a legally binding agreement between ex999 and its members.

These Terms & Conditions are governed by applicable laws of Bangladesh. ex999 reserves the right to update these terms at any time, and members will be notified of any changes via email.

• By using the platform, you acknowledge that gaming is a recreational activity for you.
• Ex999 operates as a legitimate business under an international license.
• Any disputes will be handled through ex999's designated dispute resolution process rather than Bangladeshi courts.
• Creating or using an account on behalf of a minor is strictly prohibited and subject to penalty.

Registering an account on ex999 requires accurate and complete information. Any false details provided at the time of registration may result in account termination and balance forfeiture.

One account per member only

Creating more than one account under the same name, on the same device, or from the same IP address is strictly prohibited. If multiple accounts are detected, all of them will be closed and any pending withdrawal requests will be cancelled.

• A valid mobile number and email address must be provided at the time of registration.
• Keep your account password strong and never share it with anyone.
• Members are solely responsible for maintaining the security of their own accounts.
• If you suspect unauthorized access to your account, contact Support immediately.
• Opening an account in the name of a corporation, trust, or third party is strictly prohibited.

Deposits and withdrawals on ex999 are available via bKash, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Rules

• Minimum deposit: ৳200.
• Deposits are typically credited to your account instantly.
• Only payment methods registered in your own name may be used.
• Third-party deposits are not accepted and any such transactions will be cancelled.

Withdrawal Rules

• Minimum withdrawal: ৳500.
• Withdrawals are typically processed within 1–6 hours.
• VIP member withdrawals are processed within 15 minutes.
• KYC verification must be completed before withdrawals can be processed.
• Withdrawals may be held if bonus wagering requirements have not been met.
• Ex999 reserves the right to request additional verification for any suspicious transactions.

Ex999 bonuses and promotions are exclusive perks for members. Each bonus comes with specific terms that must be met.

Welcome Bonus

New members can receive up to a 100% welcome bonus on their first deposit. The wagering requirement for this bonus is 30 times the bonus amount.

• Wagering must be completed within 30 days of claiming the bonus.
• Not all games contribute equally to bonus wagering — slots count at 100%, table games at 10%.
• Multiple bonuses cannot be active at the same time.
• Maximum bet amount while a bonus is active: ৳500.
• Bonuses cannot be transferred to another account.

Reload & Cashback Bonuses

Regular members are eligible for weekly reload bonuses and monthly cashback offers. Each of these bonuses has its own terms, which are detailed on the promotions page.

All betting and gaming activity on ex999 is governed by specific rules that all members are required to follow.

• All bets are final and cannot be cancelled once confirmed.
• If incorrect odds are displayed due to a technical error, ex999 reserves the right to void the affected bets.
• Any involvement in match fixing or fraud of any kind will result in permanent account closure.
• Odds may change during live Sports Betting events.
• Any winnings obtained by exploiting bugs or errors in the game software will be forfeited.
• Maximum win limits are set individually for each game and event.

Ex999 places responsible gaming at the top of its priorities. We believe gaming should be a form of entertainment — never a source of financial or emotional harm.

Protective Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Cooling-Off Period: Take a break anywhere from 24 hours to 30 days.
• Reality Check: You will receive session reminders after a set period of play.

If you feel your gaming is getting out of control, please reach out to our Support team right away. We're always here to help.

Ex999 takes the protection of members' personal data seriously. We use SSL encryption and adhere to international security standards.

• Member data is never sold to third parties.
• Information may be disclosed to authorities only where legally required.
• Members can update their personal information at any time.
• For our full privacy policy, please visit our Privacy Policy View page.

Ex999 reserves the right to temporarily or permanently close any member's account for the following reasons:

• Registering with false information.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Participating in money laundering or any illegal activity.
• Exploiting bugs or glitches in game software.
• Disrespectful behavior toward other members or staff.

Members may also request account closure at any time. Any remaining balance will be withdrawn before the account is closed.

Ex999 is committed to resolving all member complaints and disputes promptly and fairly. The steps for dispute resolution are outlined below:

• Step One: Reach us via live chat or email.
• Step Two: If the issue remains unresolved by support, submit a formal complaint within 7 business days.
• Step Three: The ex999 management team will review your complaint within 14 business days.
• Final Step: If both parties cannot reach an agreement, the matter will be referred to an independent third-party arbitrator.

All complaints via email to support@ex999.bet address. Please include your account ID and full details when submitting a complaint.

Ex999 reserves the right to modify these terms and conditions, in part or in full, at any time. Members will be notified via email and platform notifications before any changes take effect.

• At least 7 days' notice will be given before any significant changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The latest Terms & Conditions are always available on this page.

Contact Us

If you have any questions about these Terms & Conditions, please reach out to our Support team:

• Email: support@ex999.bet
• Live Chat: Available directly on the platform 24/7
• Language: Full Support Available in Bengali