Ex999 Privacy Policy — Committed to Protecting Your Information

As one of Bangladesh's most trusted online betting platforms, ex999 places the highest importance on our members' privacy. This Privacy Policy document explains what personal information ex999 collects, how it is used, and the steps we take to keep it safe.

Please read this Privacy Policy carefully before using our platform. By registering with ex999, you are considered to have accepted all terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact support.

This Privacy Policy applies to the ex999 website, mobile application, and all other digital services. We may update this policy from time to time — members will be notified of any changes via email and platform notifications.

Ex999 collects various types of information from its members. This data comes from three main sources: what you provide directly, what is collected automatically through your use of the platform, and what is received from third parties.

Directly Provided Information

• Identity Information: Full name, date of birth, and nationality.
• Contact Information: Email address, mobile number, current address.
• Account Information: Username and password (stored in encrypted form).
• Identity Verification Documents: Copy of national ID, passport, or driving licence (required for KYC).
• Financial Information: Mobile banking number (bKash, Nagad, Rocket) and bank account details.

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device ID.
• Usage Data: Login time, session duration, pages visited, gaming history.
• Transaction Details: Dates, amounts, and methods of deposits and withdrawals.
• Cookies & Tracking: Session cookies and preference cookies (see Section 06 for details).

Information Received from Third Parties

In certain cases, ex999 may receive limited information from licensed identity verification agencies or payment processors. This information is used solely to ensure legal compliance.

Ex999 uses collected data only for specific, legitimate purposes. We never use your information for unnecessary reasons or in ways that work against your interests.

Primary Use Cases

• Account Management: To complete registration, login, and account verification processes.
• Service Delivery: To ensure the smooth operation of betting, gaming, and payment services.
• KYC Compliance: To verify age and identity in order to meet legal obligations.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To respond to your complaints and queries, and to resolve any issues.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.

Secondary Use Cases

• Personalized Experience: To recommend games and offers tailored to your preferences.
• Promotional Communications: To send you bonus and promotional offers, subject to your consent.
• Platform Development: To analyze usage patterns and improve service quality.
• Legal Reporting: To provide required information in compliance with directives from government authorities.

Ex999 stores your data on secure servers operated in accordance with international data protection standards and subject to regular security audits.

Retention Period

• Active Account: All data is retained for the duration that your account remains active.
• Closed Accounts: Even after account closure, data is retained for a minimum of 5 years due to legal obligations.
• Transaction Records: Financial transaction records are retained for up to 7 years.
• KYC Documents: Verified identity documents are retained for up to 5 years.
• Cookies: Session cookies are deleted when the browser is closed; preference cookies last up to 1 year.

Ex999 never sells your personal data. However, limited information may be shared with trusted parties in certain specific circumstances.

Permitted Cases for Data Sharing

• Payment Processor: Necessary financial information is shared with bKash, Nagad, Rocket, or your bank to process transactions.
• Identity Verification Provider: Identity document details may be shared with a licensed verification provider to complete the KYC process.
• Technology Service Provider: Hosting, cloud storage, and cybersecurity providers may access limited data — however, they are contractually bound to maintain confidentiality.
• Law Enforcement: Information may be required to be disclosed under court orders or official legal demands.
• Business Transfer: If ex999 is ever merged or acquired, data may be transferred to the new ownership — members will be notified in advance.

Ex999 uses cookies and similar tracking technologies on its website and app to enhance your experience and ensure the platform functions properly.

Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Remembers your language and preferences. Disabling these may limit certain features.
• Analytics Cookies: Collects platform usage statistics to help improve the service.
• Marketing Cookies: Used to display relevant ads and offers based on your preferences.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in or using certain core features of the platform.

As an ex999 member, you have important rights regarding your personal data. Contact our support team to exercise any of these rights.

• 👁️

  Right to Access

  You may request to know what information we hold about you and receive a copy of it.

• ✏️

  Right to Rectification

  You can request a correction if any of your information is incorrect or incomplete.

• 🗑️

  Right to Erasure

  In certain circumstances, you may request the deletion of your personal data; however, information subject to legal obligations may need to be retained.

• ⏸️

  Right to Restrict Processing

  In certain circumstances, you may request that the processing of your data be temporarily suspended.

• 📤

  Right to Data Portability

  You may request a copy of your data in a structured, machine-readable format.

• 🚫

  Right to Object

  You may object to your data being used for marketing or profiling purposes.

Ex999 is an adults-only service. We firmly believe that no one under the age of 18 should use our platform, and we enforce a strict policy to ensure this.

• Ex999 does not knowingly collect personal information from anyone under the age of 18.
• Age verification is mandatory at registration. Additional KYC documents may be requested in any case of doubt.
• If any minor's data has been collected inadvertently, please bring it to our attention and it will be deleted immediately, with the associated account closed.
• If parents have any concerns, they can contact us directly support@ex999.betto report.

Ex999 uses industry-leading technology and processes to protect your data. Our security framework operates across multiple layers.

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
• Two-Factor Authentication (2FA): OTP-based two-factor authentication can be enabled for an extra layer of security.
• Firewall & DDoS Protection: Advanced firewall and intrusion prevention systems are active at the server level.
• Regular Security Audits: Regular penetration testing and audits are conducted by independent third-party experts.
• Employee Training: Only authorised employees can access your data, and they undergo regular security training.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team. We are committed to addressing your queries with full transparency.

Contact Channels

• Email: support@ex999.bet (typically responded to within 24 hours)
• Live Chat: Log in to the platform for live chat support (24/7).
• Account Settings: You can update your information and submit requests directly from your profile.

If we are unable to resolve your complaint to your satisfaction, you have the right to escalate the matter to the relevant regulatory authority. ex999 always operates in compliance with applicable laws and regulatory guidelines.